13 Apr Thrive in a digital world with Dynamics 365 Business Central (IV/V)
We have prepared a series of 5 articles for you in which we explain how Dynamics 365 Business Central can help your business to thrive in a digital environment.
Don’t fear mobility, embrace it
Mobility enables businesses to put into practice the technological advances on any day, through multiple devices and in any location. Your employees should be connected better than ever before. Customers expect their sales and service representatives to have immediate access to the information they need to be able to solve their problem or deliver a product or service they are waiting to receive. Phoning the office to see if an item is in stock or waiting for a tracking response to schedule a service appointment is no use.
Commercial applications based on the cloud facilitate the task of providing employees with the information they need to keep being productive, independently of where they need to work. But it isn’t enough to be able to access the information; you need to be able to act according to the demand of the customer. Your mobile experience should be consistent and secure, replicating what you could do in the office on your telephone, laptop or tablet, regardless of the operating system.
With the mobile experience from Dynamics 365 Business, your employees can:
- Manage quotations, proposals and orders from the countryside.
- Confirm the inventory status before committing to customers.
- Offer a better service with full access to the customer history, maintenance contracts and service programmes.